> ## Documentation Index
> Fetch the complete documentation index at: https://docs.clearpolicy.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Get help from support

> Open the in-app support chat, email support@clearpolicy.app, or use product documentation when you need help with ClearPolicy.

ClearPolicy includes support chat inside the app. You can also email us or read the docs. We read every support email and usually reply the same US business day (Mountain Time).

## Open support chat

Click **Support** in the sidebar. The support panel opens in ClearPolicy, and you can keep working while the chat is open.

## Email support

Email [support@clearpolicy.app](mailto:support@clearpolicy.app). Use email for billing questions, account access issues, ChatGPT or Claude connection problems, and anything that is easier to explain in a longer message. Complex issues may take longer, but you will hear from us.

For a full overview of support options, see [Support on the ClearPolicy website](https://www.clearpolicy.app/support/).

## Product documentation

Search guides and setup steps at [docs.clearpolicy.app](https://docs.clearpolicy.app). Recent product updates are listed in the [changelog](/changelog).

## What to include

To help support understand the issue, include:

* What you were trying to do.
* The page you were on.
* Any error message you saw.
* The name of the document, person, or group involved, if relevant.

<Tip>
  If your question is about billing or trial access, mention that in your first message. That helps support route your question to the right place.
</Tip>

## Security issues

Report security vulnerabilities to [security@clearpolicy.app](mailto:security@clearpolicy.app). See the [Vulnerability Disclosure Policy](https://www.clearpolicy.app/security/).