ClearPolicy includes support chat inside the app. You can also email us or read the docs. We read every support email and usually reply the same US business day (Mountain Time).
Open support chat
Click Support in the sidebar. The support panel opens in ClearPolicy, and you can keep working while the chat is open.
Email support
Email support@clearpolicy.app. Use email for billing questions, account access issues, ChatGPT or Claude connection problems, and anything that is easier to explain in a longer message. Complex issues may take longer, but you will hear from us.
For a full overview of support options, see Support on the ClearPolicy website.
Product documentation
Search guides and setup steps at docs.clearpolicy.app. Recent product updates are listed in the changelog.
What to include
To help support understand the issue, include:
- What you were trying to do.
- The page you were on.
- Any error message you saw.
- The name of the document, person, or group involved, if relevant.
If your question is about billing or trial access, mention that in your first message. That helps support route your question to the right place.
Security issues
Report security vulnerabilities to security@clearpolicy.app. See the Vulnerability Disclosure Policy. 